Customer Satisfaction
Solutions
Customer Satisfaction – The Customer is Always Right
QMSrs Provides valuable data on customer satisfaction based on direct customer feedback and taking into account expressed dissatisfaction.
QMSrs offers tools for capturing, recording, management, tracking, analysis and reporting of customer satisfaction all the way up to senior management level online.
Customer Satisfaction Management includes:
- Survey Design
- Survey Execution
- Reporting of Findings
Customer Satisfaction consists of 2 components. Measuring Customer Satisfaction through Surveys and monitoring Dissatisfaction through Complaints Tools.
Managing Customer Satisfaction Level is Top Management’s prime objective. It is only with satisfied Customers that Business results are delivered.
QMSrs Provides valuable data on customer satisfaction based on direct customer feedback and taking into account expressed dissatisfaction.
Customer Satisfaction Management includes:
> Trend Analysis of complete history of Customer Satisfaction performance.
> Live interaction with Customer online.
> Live interaction with appropriate staff online.
> Centralised Data Repository of Customer Satisfaction.
> Online surveying of Customer Satisfaction & Dissatisfaction.
> Automatic routing of information, actions or tasks to the appropriate person.
> Full record keeping of all history online.
> Categorisation of Severity, Type, Root Cause and more.
> Automatic reference to appropriate processes and work instructions.
> Tracking and escalation of overdue actions.
> Automatic follow up with action owners.
You can learn more on our Excellence solutions by clicking on the Practice Portal and practice using them
Take a tour by viewing this short video
QMSrs Arabic Solution
There is also an Arabic stand-alone version of the product.
You can learn more on our Excellence solutions by clicking on Arabic Practice Portal and practice using them