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Customer Satisfaction

The Customer is Always Right - Customer Satisfaction

QMSrs Provides valuable data on customer satisfaction based on direct customer feedback and taking into account expressed dissatisfaction. QMSrs offers tools for capturing, recording, management, tracking, analysis and reporting of customer satisfaction all the way up to senior management level online.

Managing Customer Satisfaction Level is Top Management’s prime objective. It is only with satisfied Customers that Business results are delivered.

Customer Satisfaction consists of 2 components. Measuring Customer Satisfaction through Surveys and monitoring Dissatisfaction through Complaints Tools.

QMSrs Provides valuable data on customer satisfaction based on direct customer feedback and taking into account expressed dissatisfaction.

Value to Customer Business:

•          Trend Analysis of complete history of Customer Satisfaction performance.

•          Live interaction with Customer online.

•          Live interaction with appropriate staff online.

•          Centralised Data Repository of Customer Satisfaction.

•          Online surveying of Customer Satisfaction & Dissatisfaction.

•          Routing of information, actions or tasks to the appropriate person or department automatically.

•          Full record keeping of all history online.

•          Catgorisation of Severity, Type, Root Cause and more.

•          Automatic reference to appropriate processes and work instructions.

•          Tracking and escalation of overdue actions.

•          Automatic follow up with action owners.

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